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Privacy Policy

Privacy Notice

ProLabs (UK) Ltd are committed to managing your personal information in accordance with current legislation and best practice. Our aim is to be responsible, relevant and secure when using your data. You can find out more about ProLabs by visiting www.prolabs.com.

When you provide us with personal data we will treat the information in accordance with this notice. We endeavour always to keep your data accurate and secure and to honour your data preferences.

What information we collect:

To provide you with the best customer experience we may ask you to submit personal information such as name, address, email address and telephone number to enable us to provide you with content, offers and advertising that may be of interest to you but also to set up trading accounts.

Browsing ProLabs website is anonymous however we use services provided by Google Analytics. The purpose of this is to collect user data but only whether the site was visited by email, social media or AdWords etc. We use this to learn about our website visitors and any improvements required.

Additionally, we do use web technologies such as cookies, for more information please see our Cookie Policy here www.prolabs.com/legal/cookie-policy. Please note that ProLabs cookies do not collect information about individuals, any cookies that may be used by the website are on a per session basis or to maintain user preference.

How we use your data:

The personal information we obtain will be used for the following purposes:

Technical administration of the website, enhancing your experience of the site, research and development, customer service, and marketing. This will include sending you information about products and services that may be relevant to you by email and direct telephone contact but only where you provide consent to ProLabs (UK) Ltd by completing an online form or trading account form. All of the above are subject to your stated preferences, we will always make it clear how you can opt out/unsubscribe.

You can change your personal preferences at any time by emailing datacontroller@prolabs.com however you will always be given a straightforward way to opt out from our direct marketing each time you receive a communication from us.

ProLabs (UK) Ltd work with other companies to provide you with the products and services we offer therefore we may be required to share your personal information with these companies such as shipping companies to ensure your products are delivered efficiently. We will may also share your data with our approved distributors and resellers for sales and quoting purposes. The information these companies receive will solely be for shipping, delivery and sales purposes and we require that any third parties safeguard your personal data in accordance with ProLabs (UK) Ltd policies.

Access to personal information:

ProLabs adheres to the 2018 General Data Protection Regulation act (GDPR) regarding storing personal data. You have the right to access your personal information (subject to certain exemptions). If you wish to find out what information, if any, we hold that relates to you, you must make your request in writing. You can help us to process your request by providing us with information that will help us identify records we hold that relate to you e.g. name, address, email address and contact number.

Please send your request to The Data Controller, ProLabs (UK) Ltd, Eagle House, Lakeside Business Park, South Cerney, Gloucestershire, GL7 5XL.

Personal Information Security:

ProLabs (UK) Ltd.’s security policies and rules have been implemented to protect your personal information for unauthorised and improper use and from accidental loss. All our employees and data processers that have access to, and are associated with, the processing of your personal information are legally obliged to respect the confidentiality of your data and are bound by contract to do so.

Privacy support:

If you have an enquiry or concern about our privacy notice, please contact: The Data Controller, ProLabs (UK) Ltd, Eagle House, Lakeside Business Park, South Cerney, Gloucestershire, GL7 5XL.

If we make any changes to our privacy notice we will post these changes on this page to ensure you are always aware of what information we collect, how we use it and in what circumstances if any we disclose it.

Third party data:

ProLabs (UK) Ltd occasionally purchase data form third party suppliers. The data we purchase is business data. Business data may include but is not limited to a business email address, business job title, business postal address. Such a purchase may result in you receiving communications from ProLabs (UK) Ltd with marketing content, offers etc. however you will be given an option to opt out each time a communication is received from us.