ProLabs provides a non-transferable serviceable lifetime warranty to the purchaser of ProLabs hardware product purchased from an authorized ProLabs reseller. ProLabs warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. All such products sold will work in the application specified at the time of purchase and will meet the datasheet specifications as found on ProLabs’ website or otherwise provided by ProLabs. Any claim alleging that any product fails to conform to the foregoing may be made only by the customer who purchased such product, while such customer owns such product, and while the product remains within the serviceable lifetime within the serviceable lifetime period. ProLabs, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by ProLabs to be defective. Some systems that use ProLabs products may be allowed to operate outside of the system manufacturer’s published settings, but ProLabs does not cover failure in these circumstances.
ProLabs reserves the right to substitute functionally equivalent new or serviceable used parts. This warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than ProLabs or an ProLabs authorized third-party service provider.
With respect to non-ProLabs-branded products, any warranty is provided by the original manufacturer and not by ProLabs. These products may only be returned in accordance with the return policy in effect for the original manufacturer. The warranties and technical support may vary from product to product. This constitutes ProLabs’ entire liability which will never exceed the price paid.
Limitations: THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, PROLABS MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND PROLABS DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL PROLABS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. CLAIMS AGAINST PROLABS FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.
Serviceable Lifetime Warranty:
10-Year
- Attenuators
- DACs & AOCs
- Memory
- Fiber Adapters
- Mux/Demux
- Patch Cables
- PCI Cards
- Transceivers (<80km)
3-Year
- AV Cables
- Media Converters
- Optical Monitoring Devices
- Patch Panels
- Storage, Serial, & Stacking Cables
- USB Cables & Accessories
- Transceivers (>80km)
1-Year
- Power Adapters & Cables
- Batteries
Filing a Warranty Claim:
To file a warranty claim, please submit a request to our Contact Us page.
Please include your order number & as many details regarding the failure as possible for the fastest response.
Effective Date:
March 1, 2022