Providing the following information will help our RMA team deal with your request more efficiently.
Please provide as much information as possible including system diagnostics (e.g. ‘show technical’, ‘show diagram’, ‘show module’etc.).
If steps have been taken to resolve the problem, for example the product was tested in another host device, please provide a detailed description.
ProLabs is committed to quality. In order to assist with our quality and fault finding process, ProLabs require that faulty product is returned within 60 calendar days of customer receipt of a Return Material Authorisation (RMA).
In the specific case of Advance Replacement orders, ProLabs reserves the right to invoice advance replaced product. This right will be exercised when faulty product is not returned to Prolabs within 30 calendar days of receipt of a Return Material Authorisation.